Tuesday, January 5, 2010

Not Just No Longer Fun But Downright Hard

We put three girls and a fiance on three planes this past weekend.

Anyone who has tried to fly to the US from outside the US since the Christmas Day event has experienced the new procedures, which Brussels National is implementing with vigor: only one carry-on item is allowed because of secondary screening of all carry-ons for all passengers to the US.

We watched while passenger after passenger approached the Delta pre-check-in counter and expressed dismay and incredulity at being told their computer bag or purse had to be stuffed into their carry-on, or the extra bag would have to be checked - at 50 euros a bag. That's euros, not dollars, since these passengers are departing from a euro zone country. In the US they catch a break: it's only 50 dollars.

Delta seems to be taking advantage of the heightened security measures. It would be reasonable - and customer-friendly - for an airline to allow passengers returning from the Christmas holidays to check that extra bag for free. They carried on on the way over; what are they supposed to do - leave all that extra stuff behind?

I am not looking forward to my next flying-to-America experience. They've just made it too hard.


1 comment:

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